tag:blogger.com,1999:blog-2271693970803205301.post6246811845694121230..comments2023-06-08T02:05:25.414-07:00Comments on Hospitality Showtime!!: Customer Service? Huh? What's that?Nirvanahttp://www.blogger.com/profile/05801881963638441875noreply@blogger.comBlogger31125tag:blogger.com,1999:blog-2271693970803205301.post-75288162262936090642012-10-08T04:02:27.268-07:002012-10-08T04:02:27.268-07:00hehehe.... Sir, you know what - I ended up staying...hehehe.... Sir, you know what - I ended up staying in the resort, and we had a wonderful time - but yeah, this dimension needs to be looked into by the Hotel management too! Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-4811733107562544402012-10-06T00:32:52.610-07:002012-10-06T00:32:52.610-07:00hehehe!! Thanks for coming by NBose. And though I&...hehehe!! Thanks for coming by NBose. And though I'd like to say that I was right, the truth is that this resort was far, far better than most others. If you read my review of a 'Tripadvisor recommended' resort, you'll be shocked!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-76352483717752662282012-10-05T12:39:13.004-07:002012-10-05T12:39:13.004-07:00Sorry to say but Your experience is just another e...Sorry to say but Your experience is just another experience in Indian way of Customer service...and you are so right it is worse in Government sectors.... I worked for couple of American Banks so my definition of Customer service is quite different, thus sometimes even I am also found in 'purple' shade while interacting with Indian banks, telecom etc :-)NBosehttps://www.blogger.com/profile/08118661184736647512noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-7179126252454239432012-09-17T05:02:35.171-07:002012-09-17T05:02:35.171-07:00Thank you Varsha - so good to see you here! And ye...Thank you Varsha - so good to see you here! And yes, I have put up a review of the resort in the next post. I am so gald that I did visit the resort finally!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-38433070690644662462012-09-13T08:15:34.429-07:002012-09-13T08:15:34.429-07:00Very well written. OMG although your experience wa...Very well written. OMG although your experience was terrible. I like the fact you are giving them a second chance. I would do that too, probablyVarshahttps://www.blogger.com/profile/07363856608464395085noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-36330110132832199202012-09-03T03:33:47.775-07:002012-09-03T03:33:47.775-07:00I wouldn't stay in this resort. The attitude i...I wouldn't stay in this resort. The attitude is totally against all principles of hospitality. What is more, I will also put this up on Trip Advisor, Facebook, and wherever else it is possible.Paul Mathewhttps://www.blogger.com/profile/15686957205777560894noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-21282585654627929292012-08-28T23:31:20.883-07:002012-08-28T23:31:20.883-07:00Thanks for coming by Rajni ... and look forward to...Thanks for coming by Rajni ... and look forward to many more poems in your blog too!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-52703783502959681672012-08-28T12:11:08.161-07:002012-08-28T12:11:08.161-07:00No doubt the hue was between purple and red and h...No doubt the hue was between purple and red and he had to resort to the deep breathing exorcise<br /><br />very interestingly written <br /><br />am a bit irregular on the net so I may be late in visiting your blogs but visit I surely will <br /><br />warm regards<br />'rajniRajni Sinhahttps://www.blogger.com/profile/08535246989455283777noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-60385724035571553302012-08-23T21:22:03.418-07:002012-08-23T21:22:03.418-07:00Jaish and Roshan - thank you so much!! Had not kno...Jaish and Roshan - thank you so much!! Had not known till I visited the post!!!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-12259859607594639862012-08-23T21:21:12.613-07:002012-08-23T21:21:12.613-07:00Vishal, just read what you wrote on CS - am comple...Vishal, just read what you wrote on CS - am completely in agreement! The day we inderstand how goodwill is the biggest profit multiplier, we'll have TATAs in every corner! Thanks !Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-11646877948782474962012-08-23T21:14:54.890-07:002012-08-23T21:14:54.890-07:00Roshan..... I know, but the friends supposed to go...Roshan..... I know, but the friends supposed to go with us swear by this hotel! Anyway, a detailed post once I am back - and you can bet that will have the name - good, bad or really ugly!!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-90485225578595073992012-08-22T23:56:47.020-07:002012-08-22T23:56:47.020-07:00exactly what i came over to say :) You are aware t...exactly what i came over to say :) You are aware that this is a Blogadda winner , rt ? :DDr Roshan Radhakrishnanhttps://www.blogger.com/profile/17568986447487703775noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-53598694861467445162012-08-22T20:49:32.977-07:002012-08-22T20:49:32.977-07:00Hey!!! Firstly - thanks for the Blogadda news. I h...Hey!!! Firstly - thanks for the Blogadda news. I had no idea. Let me now flaunt this! <br /><br />Now for sloppy service - I think we are, as a nation, fooled quite easily - we don't make a noise where it counts, and hence we get no value for money!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-47576257472142487822012-08-22T20:45:34.593-07:002012-08-22T20:45:34.593-07:00I know!! But God knows how G thinks this place nee...I know!! But God knows how G thinks this place needs a second look!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-69742739134401589882012-08-22T20:44:37.579-07:002012-08-22T20:44:37.579-07:00I promise! But like I said, there is so much that ...I promise! But like I said, there is so much that could go wrong in the scenario! Will give part two of the verdict soon! And yes, this is quite a pain for most of us!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-16750002462650026482012-08-22T02:10:49.199-07:002012-08-22T02:10:49.199-07:00Tell me about it...Have faced such folks quite a n...Tell me about it...Have faced such folks quite a no of times...Good One :) And congrats on getting picked up by Blogadda :)Jayashree Srivatsanhttps://www.blogger.com/profile/07187741357853447742noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-45432337236890552252012-08-21T21:52:40.032-07:002012-08-21T21:52:40.032-07:00Hammered the nail! Spot on! We Indians are so mire...Hammered the nail! Spot on! We Indians are so mired in <b>Process</b> that we forget who is most important - the customer.<br /><br />Don't know whether this perception will ever change in us Indians. We must stop being selfish as people and be ready to help others. That's when Customer Service will catch up here.<br /><br />I ain't advertising, but I had written something on similar lines. Would love your views on it.<br /><br />http://alwaysarocker.blogspot.in/2012/06/interaction-with-vodafone-customer.html<br /><br />Cheers,<br />Vishal.Vishal Katariahttps://www.blogger.com/profile/08171798388180255475noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-62469710250874698182012-08-21T09:15:08.469-07:002012-08-21T09:15:08.469-07:00ouch...I have had such conversation with so many c...ouch...I have had such conversation with so many companies who have really bad customer service. <br />This really makes you so very mad..grrr<br />You are expected to pay a lot of money but get a very sorry service experience..Congratulations on being the Tangy Tuesday Pick on Blogadda :)<br /><br /><a href="http://www.lazypineapple.com/2012/08/a-million-little-pieces.html/%22" rel="nofollow">Lazy Pineapple</a>Vinita Aptehttps://www.blogger.com/profile/06549627033763568859noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-2761320220302421102012-08-19T02:35:00.419-07:002012-08-19T02:35:00.419-07:00Boy..I'd have stayed away from such a place.Boy..I'd have stayed away from such a place.phaticharhttps://www.blogger.com/profile/01458914636112852499noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-8403116281425641372012-08-18T03:37:52.537-07:002012-08-18T03:37:52.537-07:00agree.. i would have cancelled.. this sounds like ...agree.. i would have cancelled.. this sounds like they are just fleecing you. Have had to suffer a similar incident after booking online.. really put me off.. thats the problem.. we see the site and its promises and never enquire about the ground reality.Dr Roshan Radhakrishnanhttps://www.blogger.com/profile/17568986447487703775noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-2613473688181520602012-08-17T23:14:29.562-07:002012-08-17T23:14:29.562-07:00The name should have been there. Actually whenever...The name should have been there. Actually whenever I have called customer service people, I get well rehearsed, well worked out answers and when I ask a questions that their answer database does not offer, they are perplexed and I am at my wits end. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-37254027415079893152012-08-17T21:00:03.090-07:002012-08-17T21:00:03.090-07:00Bingo!!! Thats exactly what I feel .... will do ex...Bingo!!! Thats exactly what I feel .... will do exactly as you suggest!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-53990973789491647622012-08-17T20:59:19.019-07:002012-08-17T20:59:19.019-07:00I know!! I completely agree with that! But like I ...I know!! I completely agree with that! But like I wrote to RAJ, there is a possibility that the guy may not be a true representation of the resort. But, if there is a repeat performance, the name is out!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-55388996423805183942012-08-17T20:51:39.654-07:002012-08-17T20:51:39.654-07:00Heheheh!! no, Bikram - you DO NOT sound bad in her...Heheheh!! no, Bikram - you DO NOT sound bad in here! its true - your hard earned money should give you happiness, not ulcer! And good you fought for your right there !!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.comtag:blogger.com,1999:blog-2271693970803205301.post-46312493344046088892012-08-17T20:50:02.947-07:002012-08-17T20:50:02.947-07:00RAJ, I promise the name will be out as soon as I t...RAJ, I promise the name will be out as soon as I try once more - there is a possibility the guy was pissed - or untrained! Not an excuse, but then, as a hospitslity professional myself, i have a soft corner for these guys who are on their feet for over 15 hours a day! But either way, a review soon on the resort too!Nirvanahttps://www.blogger.com/profile/05801881963638441875noreply@blogger.com